The enrolment and retention of high quality patients is critical to the lifecycle and overall outcome of each trial. It’s how we exceed our customers’ expectations and ensures we can maintain our ongoing success as a leading site services organisation. This process starts the moment a patient steps through the door when they are made to feel like an individual that’s noticed and appreciated. We believe it’s those little personal touches that can make all the difference. Whether it’s a smiling face at reception, a friendly chat with one of the nurses or a complimentary breakfast following a fasting blood sample, we do all we can to make each patient feel comfortable, relaxed and reassured.