Safeguarding the wellbeing and welfare of our patients, as well as producing high quality data, underpin everything we do. Our skilled quality team implement procedures that are effective and robust, as well as ensuring that patient data is authentic and accurate.

We are an industry leader for quality assurance and compliance across multiple international investigator sites. Our continuous work with sponsors and regulators allows for contemporary operating procedures, providing a continuum advancement of processes that comply with regulatory, ethical and ICH GCP requirements and standards.

Our quality management structure accumulates methodological procedures, controls, metrics and training which define the underlying principles in achieving the best quality standards to provide an outstanding service to our customers and patients.

The highly experienced auditors and quality staff promote excellence in our clinical research through quality assurance and compliance services provided to the individual studies and clinical centres.

Quality vision

Achieve the best quality standards to provide the highest service to customers and patients.

SOPs & templates

Comprehensive set of Standard Operating Procedures covering all key processes aligned across all sites and the business.

QA and QC controls

Quality Assurance – system and trial specific sampling checks are performed by both internal and external auditors. Quality Control: local checks on clinical trial management and data.

Employee training

Annual GCP training is conducted for all staff. Mandated regulatory training, study training, therapeutic specific training and leadership/management training are provided as required.

Performance metrics

Employee performance management. Analysis of feedback from client monitors, project managers and patients.